Last updated: July 20, 2026
These Terms of Service govern your use of the ExeLoop CRM product (the 'Service'). By signing up, you agree to these terms. If you do not agree, do not use the Service.
1. Account & access
You are responsible for keeping your login credentials confidential and for all activity under your account. You agree to notify us immediately of any unauthorized access.
2. Acceptable use
You agree not to use the Service to: send spam or unsolicited bulk messages; violate any applicable Indian or international law (including TRAI consent rules for SMS/WhatsApp); attempt to access another customer's data; reverse-engineer the Service; or upload content that infringes intellectual property.
3. Service availability
We target 99.9% monthly uptime for the Service. We do not guarantee uninterrupted availability. We will give reasonable notice of planned maintenance windows.
4. Payment & cancellation
- Plans bill annually or monthly per the tier you selected.
- You may cancel at any time. Refunds, if any, are given as per the terms agreed in your order form or contract; no partial refunds for unused portions of an annual term unless your contract states otherwise.
- We may suspend or terminate your account for repeated breach of these terms, with notice and an opportunity to cure.
5. Data ownership
You own the data you put into the Service (contacts, messages, pipeline history). We act as a processor on your behalf. We will not access your data except as needed to operate or troubleshoot the Service, or as required by law.
6. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim relating to the Service is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, consequential, or punitive damages.
7. Governing law
These terms are governed by the laws of India. Any disputes will be resolved in the courts of Gurugram, Haryana.
8. Changes to these terms
We may update these terms. Material changes will be announced via email to your account contact at least 30 days before they take effect.
Questions about this policy? Email [email protected].